Located in Taikang County, Zhoukou of Henan Province, Zhoukou Yongxing Hospital is a private Grade-2 Level-B comprehensive hospital integrating medical treatment, teaching, scientific research and preventive healthcare. It is one of the key projects of Zhoukou. Established in March 2015, the hospital covers an area of 160,000m², and has 1,600 beds including 190 beds for rehabilitation. Currently, the hospital has more than 800 employees, and 22 specialized departments including key medical departments like cardiac intervention center, cancer treatment center, minimally invasive surgery center, stroke center and ICU.

The Rehabilitation Medicine Department of Yongxing Hospital consists of 57 cross-disciplinary members, and is one of the departments featuring largest scale, most comprehensive equipment and highest technical strength in the county. Through interdisciplinary team work and based on the concept of patient orientation, the hospital customizes goal-centered rehabilitation plan for each person served and helps them return to life. 

 

 

Located in a county of the middle part of China and in spite of the geographical, social and cultural limitations, the Rehabilitation Medicine Department of Yongxing Hospital has been persistent in providing locals of 1.4 million with “quality while affordable medical service” by improving its medical technologies, clinical service ability and hospital management.

The hospital hopes to improve hospital management and rehabilitation service quality through CARF accreditation. Based on its expectations, OKEWAY has helped the hospital march towards the goal through one-year consulting services:

 

Internal management improvement

By establishing systems and working committee, and routine training and supervision, Yongxing Hospital has set up quality framework for constant improvement under CARF accreditation. The simplified administrative flow and complete report system enable the leadership be clearly informed of faithful reflection from the first-line workers and solidify internal management by finding and solving problems.

1. establish hospital risk management system, follow up daily administrative and clinical risks and solutions and cultivate a team familiar with operation risk management;

2.  establish and perfect hospital finance system including financial budgeting, account examination and annual financial analysis;

3. set quality control indicators for each administrative department, and list key works for seasonal service quality check to ensure quality control;

4. expand input from patients to employees and other stakeholders, standardize frequency and mechanisms of various satisfaction survey. 

 

 

Rehabilitation setting reconstruction

Humanistic care and back-to-life elements are essential for rehabilitation. Through CARF accreditation, routine work and accessible service system are highly integrated:

1. For setting and buildings, the signage system has been perfected that parking lots for the disabled are provided, ramp height is reduced and more handrails are set;

2. For internal infrastructure, equip the ward washroom with handrail and bath chair, re-decorate public bathhouse, open patient activity room, provide TV and Wifi to improve patient independency while caring the recreational demands from patients and their families;

3. For internal soft environment, add signage systems in the ward, privacy curtain for patient training and patient communication wall to promote patient rehabilitation and earlier back to life.

 

 

Rehablitation management and service

OKEWAY-Analepsis Platform provides Yongxing Hospital with periodic on-site management consulting, accreditation service and technical training, and helps the Rehab Department realize first-rank rehabilitation technologies, highly collaborative IDT service, and constantly improved department management:

1. Establish rehabilitation service standards and follow up rehabilitation outcome. Based on the actual conditions of the department, determine service scope, admission and discharge and referral standard for specialized development of the department; based on fixed-term program outcome and service interruption analysis, find directions and methods for further improvement;

2. Establish rehabilitation cooperation and quality control.

3. Perfect rehabilitation services for adults and children. 

 

 

December 2018       CARF accreditation launched 

April 2019               OKEWAY-Analepsis Platform Rehabilitation Technology Training Program started 

May 2019               CARF expert survey  

December 2019       CARF accreditation survey  

February 2020         CARF accreditation passed

 

The hospital accepted survey from international inspectors in December 2019 and obtained three-year accreditation in February 2020 for the following programs:

1. comprehensive integrated inpatient rehabilitation program - (adult) 

2. comprehensive integrated inpatient rehabilitation program - (children and teenager)

 

 “The greatest help from CARF for me is that I know how to find and solve problem. I have a better understanding of quality control of rehab services, and am not limited to checking rehab medical records. It was terrible when I could not find the problems or when I ignored the problems.” --- Director of the Rehabilitation Department

“Our risk management awareness has developed from zero to universal coverage in the hospital. With risk management mechanism, the hospital systems are further perfected and we enter into a virtuous circle of self-perfection.” --- Assistant of Risk Management

“Through CARF accreditation, I have further understanding of medical service and patient-centered concept, and I know how to obtain inputs from employees, patients and stakeholders, how to set goals and make gradual perfection. All in all, I have greatly benefited from this work.” --- Director of the Propaganda Department, Supervisor for Accessibility Work

“Through CARF learning, we are inspired for teamwork and patient-centered goals. We are working harder!” --- First-line employee